Postby Jizzmasterzero » 13 Dec 2009, 09:01
I feel a need to name and shame a particular distributor of Marshall products.
Please stay away from The Guitar Amp and Keyboard store, both online and the shop. The customer service is rubbish and they will tell you a whole manner of lies just so you go away and don't bother them.
My experience with them so far has been awful, the only way i can get a straight answer from them is by talking to Marshall who are fantastic.
I was told that a replacment amp has been sent from Marshall to GAK, which was true, the problem arises when i speak to GAK about when they can send it too me. I was told that they will personally see it on the truck on thursday and it will be delivered on friday. Which is fair enough.
But on friday there was no delivery so i phone up GAK and ask where the amp is, they told me they did give it to fed ex but he would go and check in the warehouse to see what happened and he would give me a shout sraight back when he found out some more info. I left it an hour and decided to give him a call, for 1 hour he did not answer his phone.
I decided to give fed ex a call and they told me they did not get the amp till friday night.
Am I over reacting? Either way i'm phoning Marshall on monday and telling them about the "Authorised Dealer"
Avoid Guitar Amp and Keyboard at all costs.
Guitars: 2012 Gibson Les Paul Standard
Stagg Strat Copy
Tokai ALS48 with Alnico 2 Pro Humbuckers (Bridge and Neck)
1980's Hohner with SD Vintage 59' Humbuckers (Bridge and Neck)
Ibanez RG470
Amps: JVM410HJS with Matching Cab (Blue)
2266 and 1960a loaded with G-12C's
JCM800 2210 with 1960AV
Line 6 Spider Jam
FX: Boss TU-2, Dunlop 535Q, EH Neo Clone and Flashback Delay.